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Questions, answered

Everything about Turkish cotton, sizes, care, shipping and returns. Cannot find your answer? Write to us.

The towels

Turkish cotton is cotton grown and woven in Turkey. Cotton from the Aegean region has long fibers, which spin into smooth, strong yarn. That is why a good Turkish towel feels soft from the first use, absorbs quickly and lasts for years.

Gsm is grams per square meter, the density of the towel. Higher means plusher and heavier. Ege Plush is 700 gsm: heavy, plush, hotel weight. Assos Rib is 550 gsm: medium weight, crisp and quick to dry. Datça Waffle is 380 gsm: light, airy and fast drying. Bodrum Peshtemal is 240 gsm: very light, packs small. If you want a classic hotel feel, choose Ege Plush. If you want something that dries fast, choose waffle or peshtemal.

Plush is dense loop terry, the deepest and most absorbent. Ribbed terry is a little lighter, with a crisp, tailored feel. Waffle is a light honeycomb weave that dries quickly and exfoliates gently. A peshtemal is the original Turkish towel: thin, flat woven and fringed, ideal for the beach, the pool and travel.

A little in the first few washes, as with any new cotton towel. Long fibers mean far less lint than ordinary towels, and it stops after the first washes.

Our colors are fast, but wash darker colors with similar shades for the first few washes. Avoid bleach and strong stain removers, which fade any cotton.

Bath towel: 27.5 × 55 in (70 × 140 cm). Hand towel: 19.5 × 35.5 in (50 × 90 cm). Washcloth: 12 × 12 in (30 × 30 cm). Guest towel: 16 × 23.5 in (40 × 60 cm). Bath sheet: 39.5 × 71 in (100 × 180 cm). Most American bath towels are about 30 × 56 in, so if you like a big towel, choose a bath sheet.

Care

Wash them before the first use, warm, with similar colors and a little less detergent than usual. New cotton grows more absorbent over its first few washes.

Softener coats the cotton fibers with a waxy film. The towel feels slippery rather than soft and absorbs far less water. Good cotton does not need it.

Yes, on low or medium heat. Shake towels out before drying to lift the loops, and take them out while very slightly warm. Peshtemals dry fastest on a line.

Shipping

Every towel is woven to order in Denizli, Turkey and shipped to you from Turkey by express courier.

Towels are woven to order and ship in 5 to 7 business days. Express transit to the US then takes 4 to 7 business days. Each product page shows an expected arrival window.

Free on US orders over $100. Below that, shipping is a flat $10. We currently ship within the United States.

We are setting up duty paid shipping so that you never pay anything at the door. Until then, US import duties may apply to your order, and we will tell you the exact position before you pay.

Returns

You can return towels within 30 days of delivery, unwashed and in their original packaging, for a full refund of the item price.

Send us a message through the contact page with your order number. We will reply with return instructions within one business day.

Return shipping is paid by the customer, unless your order arrived damaged or we sent the wrong item. In that case we cover it.

Gifts

Every set arrives in a reusable cotton gift bag at no extra cost.

Yes. Tick "This is a gift" in your cart to add a message of up to 200 characters. We print it on a card inside the parcel.

Yes. Gift orders can leave prices off the packing slip, so the recipient only sees the towels and your message.

Yes. Join our list and take 10% off your first order.